Sign in to Your Account Done
Forgot account info?

Don't have an Account?

Register Now!

International Student
Study In:

The International Student Blog

Hospitality Industry

Posted on January 22nd, 2013 by Bryanna Davis

Reputation management is playing a huge role in the hospitality industry now more than ever before. Between social media and third-party review sites, hotels everywhere are realizing the importance of their online reputation. The fact is 75 percent of people believe that companies do not tell the truth in their advertisements, thus making online reviews and ratings very important for the hospitality industry. The following statistics from ReviewPro.com illustrate this concept:

  1. A negative review or comment on the Twitter, Facebook or YouTube web sites can lose companies as many as 30 customers.
  2. “‘Guest experience factors’ which include past experience, reputation, recommendations, and online reviews, are critical to selecting a hotel by the majority of hotel guests (51 percent) and are now more important to guests than either hotel location (48 percent) or price (42 percent). For the first time, more bookings are driven by reputation than either location or price.”
  3. 92 percent of internet users read product reviews and 89 percent of people say that reviews influence their purchasing decision. 90 percent of consumers online trust recommendations from people they know; 70 percent trust opinions of unknown users.
  4. 64 percent of participants said they use social media to make their travel plans and within the 25-34 year old participant group, the number is even higher; 76 percent look to popular social media sites to plan their next getaway.
  5. 30 percent of travelers who use social networks report soliciting trip-planning advice from their networks.

To help with reputation management many companies within the hospitality industry are looking to Facebook integration for help. With over 800 million active users it’s safe to say that using Facebook to manage the reputation of a hotel is a great idea. The Guest Review System on Facebook enables hotels to not only collect reviews made by their guests, but to also share their guest reviews right from the hotel’s Facebook page. With this review system consumers won’t have to use third-party websites to read reviews or leave their own comments. Hotels can also monitor what people are saying and address any issues or negative comments that are made. With the development of the internet and social media, the hospitality industry has become heavily dependent on the value of a reputation. Individuals looking to study hospitality or work in the hospitality industry should be up-to-date on current market trends concerning reputation management and brand perception.

Written by Bryanna Davis

Bryanna joined EIC in 2011 after returning to the United States from teaching English in China. Her interest in international education, sparked initially by her own study abroad experience in Wales, led her to the company. Bryanna is originally from Missouri and is a graduate from the University of Central Missouri.

Other posts by

8 Responses to “Hospitality Industry”

  1. Hospitality Industry Manager’s Leadership Qualities Says:

    […] Hospitality Industry « The International Student Blog […]

  2. windows-plus.com Says:

    I was suggested this blog by way of my cousin. I’m no longer certain whether or not this submit is written by
    way of him as no one else recognise such designated approximately
    my trouble. You are wonderful! Thank you!

  3. thuốc muỗi fendona Says:

    You are so interesting! I don’t suppose I’ve truly
    read through anything like that before. So wonderful to discover
    someone with some original thoughts on this
    subject matter. Really.. thanks for starting this
    up. This web site is one thing that’s needed on the internet,
    someone with a little originality!

  4. Anonymous Says:

    Hello! Someone in my Facebook group shared this website with us so I came to look it over. I’m definitely enjoying the information. I’m bookmarking and will be tweeting this to my followers! Exceptional blog and terrific design and style.

  5. Anonymous Says:

    When someone writes an paragraph he/she retains the thought of a user in his/her brain that how a user can know it. Therefore that’s why this post is perfect. Thanks!

  6. Peter M. Paul Says:

    Nice article.

  7. ronak jain Says:

    Thank you for sharing
    Good Post and share more in future

  8. Connor Blay Says:

    Hi Ronak! We’re glad to see you enjoyed this post. We’ll keep that in mind. Thanks for reading!

Leave a Reply

Get the International Student newsletter!